Conditions of use

PACKSTUDIO’S TERMS & CONDITIONS FOR CUSTOM PACKAGING PRINTING

  1. This Agreement was last updated on May 1, 2024.

These packstudio Terms & Conditions describe your obligation when accessing or using the Packstudio corporate website at www.packstudio.com for custom packaging printing. The business units within the Mimeo Family of companies maintain individual terms and conditions applicable to their websites. You can access the terms and conditions belonging to a company within the Mimeo Family by visiting that brand website. 


Packstudio and its family of companies and its suppliers and designees agree to provide you with access to the sites,  and related services (“Services”), on the website and associated domains www.packstudio.com collectively, the “Site”) and on Packstudio web and mobile applications, subject to your compliance with the terms and conditions set forth below (the “Agreement”). By using the Site you are acknowledging that you agree to be bound by all of the terms and conditions of this Agreement.

If we ever change our Terms and Conditions in a way that meaningfully reduces your rights, we will give you notice and an opportunity to cancel.

This Agreement outlines the legally binding terms for your use of the Site. We may modify this Agreement from time to time, and will always post the most current version on our Site. If a modification meaningfully reduces your rights, we’ll notify you (by, for example, sending you an email or displaying a prominent notice within the Services). The notice will designate a reasonable period after which the new terms will take effect. Modifications will never apply retroactively. You accept the affirmative obligation to periodically review whether or not these Terms & Conditions have changed.

Use of our Site constitutes (1) acknowledgement by you of our modifications, (2) an agreement by you to abide and be bound by this Agreement and its modifications and (3) acknowledgment of our [Privacy Policy].

Make sure your account information is accurate and that you keep your account safe. You are responsible for your account and any activity on it. Also, you need to be at least 13 years old to use a Packstudio Service.

You represent and warrant that you are at least 13 years of age and the information contained therein is truthful and accurate. Your willful provision of inaccurate or unreliable information shall constitute a material breach of this Agreement and be a basis for terminating any applicable Packstudio account.

During the registration process, you will specify your email address and a password (your “Login Credentials”). You are solely responsible in all respects for all use of and for protecting the confidentiality of your Login Credentials. You agree to notify Packstudio immediately of any unauthorized use of your Login Credentials and any other suspected breach of security regarding the Site. You are responsible for changing your password if you believe your password has been stolen or might otherwise be misused. Packstudio has no duty or obligation to verify the identity of a customer and may assume, without independent investigation, that any person who logs on to this Site through your password does so with your consent and approval.

You are responsible for the content you upload on the Site or print through w and you vouch to us that it’s okay to distribute as requested. We ask that you follow our rules, laws and regulations and don’t do anything illegal with the Services.

You are responsible for obtaining access to the Site, and that access may involve third party fees (such as Internet service provider or airtime charges). You are responsible for those fees. In addition, you must provide and are responsible for all equipment necessary to access the Site.

Your use of the Site is subject to all applicable local, state, national and international laws and regulations.

You represent and warrant that:

      you are an authorized user of this Site.

      You are not a minor in the jurisdiction in which you reside.

      any materials you transmit through or otherwise post to the Site are not unlawful material, including without limitation matter that may be construed as invasion of privacy, violation of a right of publicity, a copyright, a patent, or a trademark infringement, and/or theft of trade secret or any other right of a person or party.

      all information that you provide to Packstudio when purchasing product or services on the Site is accurate and complete, including without limitation shipping information.

      you will pay all charges incurred by you or any other members of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred, including any applicable taxes relating to your purchases.

      your use of the Site does not violate any local law or regulation, and you shall be responsible for any such violation(s).

When you upload content to Packstudio’s Site you still own it. You do, however, give us permission to use it in ways necessary to provide, improve, promote and protect our Services. For example, when you upload a photo, you give us the right to save it and display it on your portal at your direction. 

Your User Content Stays Yours. Users of the Services (whether you or others) may provide us with content, including without limitation text, photos, images, audio, video, and any other materials (“User Content”). Your User Content stays yours, except for the limited rights that enable us to provide, improve, promote and protect the Services as described in this Agreement.

To operate effectively and protect the security and integrity of Packstudio, we need to maintain control over what happens on our services.

If you violate any of the terms in this Agreement, Packstudio may suspend or terminate your use of the Site, or any Mimeo brand services.

Customers may place orders on the Site using Packstudio’s user interface. Packstudio pricing on the Site is determined by each unique order.

Packstudio sets its shipping and handling charges to cover our direct costs that include labor, freight, and packaging materials.  These charges do not include any allocation of overhead costs such as facilities, sales expense, or the cost of general administration.

Packstudio receives preferential pricing from shipping partners due to our volume and location, and these prices are typically much lower than what such partners would offer at retail or to other corporate clients.  These prices are the base rate upon which we calculate pricing to our clients. Handling fees cover the costs of packaging materials, shrink wrap, labels and the direct work to package and ship such materials.

All Shipping and Handling charges will be applied to each order as applicable.

Due to customs taxes that may be incurred during delivery to International locations, additional charges may apply to your order. Shipping delays may occur if local holidays are being observed.

Although the Site is accessible worldwide, not all products or services discussed or referenced in or on the Site are available to all persons or in all geographic locations or jurisdictions. Packstudio reserves the right to limit the availability of the Site and/or the provision of any product or service described thereon to any person, geographic area, or jurisdiction it so desires, at any time and in its sole discretion, and to limit the quantities of any such Product or service that it provides. Any offer for any Product or service made on the Site is VOID where prohibited.

All content on the Site, including but not limited to designs, text, graphics, pictures, video, information, software, music, sound and other files, and their selection and arrangement (the “Site Content”), are the proprietary property of Packstudio or its licensors with all rights reserved. No Site Content may be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, without Packstudio‘s prior written permission, except that the foregoing does not apply to your own material that you legally upload to the Site.

All contents on the Site are: Copyright (c); 1998-2024 Mimeo.com, Inc. or its partners. All rights reserved. Mimeo.com and the Mimeo.com logo are trademarks of Mimeo. All other trademarks are property of their respective companies. All trademarks and registered trademarks are protected by US and international trademark laws.

Nothing in this Agreement shall be construed as conferring any license or right to any Mimeo intellectual property, including without limitation Mimeo’s Print-On-Demand, printing, copying, duplication, digital content, collating, assembly, binding, storage, inventory, kitting, and delivery services, whether by estoppel, implication or otherwise.

We care about the privacy of our users. Our Privacy Policy explains how we collect, used and share your personal information for our own purposes. Use of the Site is governed by our Privacy Policy which is incorporated by reference as if fully set forth herein. Please be advised that the Site is hosted in the United States. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you agree to have your data transferred to and processed in the United States. 

You Must Comply With Data Protection, Security And Privacy Laws. You agree and warrant that you are solely responsible when using the Services for complying with applicable data protection, security and privacy laws and regulations (including, where applicable, the EU General Data Protection Regulation and the EU e-Privacy Directive/Regulation), including any notice and consent requirements. This includes without limitation the collection and processing by you of any personal data, when you use the Services to send marketing and other electronic communications to individuals and when using cookies and similar technologies.

Packstudio works hard to make our Site great, but the services are provided as-is, without warranties. If something happens as a result of your use of our Site, Packstudio’s liability is capped.

THE SITE (INCLUDING ANY CONTENT CONTAINED WITHIN IT), ANY PRODUCT OR SERVICE PURCHASED THROUGH THE SITE, AND ANY SOFTWARE PROVIDED BY PACKSTUDIO OR ITS DESIGNEES FOR USE IN CONNECTION WITH THE SITE OR WITH THE PRODUCTS AND SERVICES DESCRIBED ON THE SITE (THE “SOFTWARE”), ARE PROVIDED ON AN “AS IS” BASIS.

Packstudio does not guarantee the results of address verification. Packstudio does not guarantee the shipping cost for International Shipping.

UNDER NO CIRCUMSTANCES SHALL PACKSTUDIO OR ITS LICENSORS BE LIABLE TO YOU ON ACCOUNT OF (i) ANY PRODUCT OR SERVICE OFFERED OR SOLD THROUGH THE SITE, OR (ii) YOUR USE OR MISUSE OF OR RELIANCE ON THE SITE. SUCH LIMITATION OF LIABILITY SHALL APPLY TO PREVENT RECOVERY OF DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, AND PUNITIVE DAMAGES ARISING FROM ANY CLAIM RELATING TO THIS AGREEMENT OR THE SUBJECT MATTER HEREOF WHETHER SUCH CLAIM IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, (EVEN IF PACKSTUDIO OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). SUCH LIMITATION OF LIABILITY SHALL APPLY WHETHER THE DAMAGES ARISE FROM ANY PRODUCT OR SERVICE OFFERED OR SOLD THROUGH THE SITE, USE OR MISUSE OF AND RELIANCE ON THE SITE, FROM INABILITY TO USE THE SITE, OR FROM THE INTERRUPTION, SUSPENSION, OR TERMINATION OF THE SITE (INCLUDING SUCH DAMAGES INCURRED BY THIRD PARTIES). THIS LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF ANY GOODS, SERVICES, INFORMATION, OR ADVICE RECEIVED THROUGH OR ADVERTISED ON THE SITE OR RECEIVED THROUGH ANY LINKS PROVIDED IN THE SITE. THIS LIMITATION SHALL ALSO APPLY, WITHOUT LIMITATION, TO THE COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOST PROFITS, OR LOST DATA. SUCH LIMITATION SHALL FURTHER APPLY WITH RESPECT TO THE PERFORMANCE OR NON-PERFORMANCE OF THE SITE OR ANY INFORMATION OR MERCHANDISE THAT APPEARS ON, OR IS LINKED OR RELATED IN ANY WAY TO, THE SITE. SUCH LIMITATION SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND TO THE FULLEST EXTENT PERMITTED BY LAW.

IN NO EVENT SHALL PACKSTUDIO’S AGGREGATE LIABILITY, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, (i) ARISING FROM ANY ORDER MADE THROUGH THE SITE EXCEED THE TOTAL PRICE OF SUCH ORDER, or if (ii) ARISING OUT OF OR RELATED TO THE PREMIUM SERVICES EXCEED THE AMOUNTS ACTUALLY PAID FOR PREMIUM SERVICES DURING THE ONE-YEAR PERIOD IMMEDIATELY PRECEDING THE DATE THE CAUSE OF ACTION AROSE.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so some of the above limitations may not apply to you.

If you do something illegal that gets Packstudio sued, you agree to cover us.

You agree to indemnify and hold Packstudio, its subsidiaries and affiliates, and each of their directors, officers, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable attorney’s fees, arising out of or in connection with any material you upload to the Site, your use of the Site, your conduct in connection with the Site, or any violation of this Agreement or of any law or the rights of any third party.

You agree to indemnify and hold Packstudio harmless from any claims and to reimburse Packstudio for any fees or expenses that may be assessed (a) as a result of a recipient’s address being incorrect, (b) if the package has to be returned to Packstudio due to incorrect address information, and (c) if the package is requested to be reshipped. Any such fees and expenses will be assessed to your account.

A request for Signature Release on any package authorizes Packstudio to deliver your shipment without obtaining a signature and signifies your agreement to indemnify and hold harmless Packstudio from any resulting claims.

Who You Are Contracting With. The Packstudio party entering into the Agreement, the address to which you should direct notices under the Agreement, the law that will apply in any dispute or lawsuit arising out of or in connection with the Agreement, and unless Section “Arbitration” below applies to you, the courts that have jurisdiction over any such dispute or lawsuit, depend on where you are domiciled.

If you are domiciled in:

The Mimeo entity entering into the Agreement is:

Notices to Mimeo should be addressed to:

Governing law is:

Unless Section “Arbitration” applies, courts with exclusive jurisdiction are:

United States of America, Canada or Mexico

Mimeo.com, Inc.

3350 Miac CoveMemphis, TN 38118, Attn: Mimeo Legal

Tennessee and controlling United States federal law

N/A.

UK, a country in Europe

Mimeo Limited

The Ermine Centre Hurricane Close Huntingdon, Cambridgeshire PE29 6XX, UK

England

London, England

Germany

Mimeo GmbH

Kurfürstendamm 201 10719 Berlin, Germany

Germany

Munich, Germany

EU Online Dispute Resolution. If you are an EU Consumer, you can access the European Commission’s online dispute resolution platform. Please note that Mimeo Limited and/ or Mimeo GmbH are not committed nor obliged to use an alternative dispute resolution entity to resolve disputes with you.

Entire Agreement. These Terms & Conditions constitute the entire agreement between the parties with respect to the subject matter hereof and supersede and replace all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.

Headings, Titles. The section titles in this Agreement are for convenience only and have no legal or contractual effect.

Waiver, Severability, and Assignment of Terms. The failure of Packstudio to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by Packstudio. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect. You may not delegate, transfer or assign this Agreement or any of your rights or obligations hereunder without our prior written consent, and any such attempt will be of no effect. We may delegate, transfer or assign this Agreement or some or all of our rights and obligations hereunder, in our sole discretion, to any of our affiliates or subsidiaries or to any purchaser of any of our business or assets associated with the Services, with thirty (30) days prior written notice. If you are an EU Consumer, we will ensure that the delegation, transfer or assignment does not adversely affect your rights under this Agreement.

Choice of Law and Forum.

US Users. This Agreement shall be governed by and construed in accordance with the laws of the State of Tennessee, excluding its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Shelby County in the State of Tennessee.

EU Consumers. If you are an EU Consumer, you and Mimeo agree that any judicial proceeding arising out of or in connection with this Agreement (including its existence, formation, operation and termination) and/or the Services (including non-contractual disputes and matters) may only be brought in a court with jurisdiction in your place of habitual residence. If you are an EU Consumer and Mimeo wishes to enforce any of its rights against you as a consumer, we may do so only in the courts of the jurisdiction in which you habitually reside.

No Conflict. In the event there is a conflict or inconsistency between the terms and conditions of this Agreement and any terms and conditions belonging to a company within the Mimeo Family, the terms of the company brand will control to the extent of such conflict or inconsistency, solely with respect to the applicable service.

Arbitration. If you are domiciled in the U.S., and are not subject to any other dispute resolution provision in any master services agreement, between you are Packstudio, then, any claim, dispute or controversy arising out of or in connection with or relating to this Agreement or the breach or alleged breach thereof shall be submitted by the parties to arbitration by the American Arbitration Association in the City New York United States of America under the commercial rules then in effect for that Association except as provided herein. The award rendered by the arbitrators shall include costs of arbitration, reasonable attorneys’ fees and reasonable costs for expert and other witnesses, and judgment on such award may be entered in any court having jurisdiction thereof; provided, however, that nothing in this Paragraph shall be deemed as preventing either party from seeking relief from the courts as necessary to protect either party’s name, proprietary information, trade secrets, know how or any other appropriate provisional remedy. The parties shall be entitled to discovery as provided in the Code of Civil Procedure of the State of New York. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Terms and Conditions. 

Cancellation of an Order. You may cancel any order placed with Packstudio provided that Packstudio receives the cancellation prior to the shipment of your order. You agree that you will be responsible for all charges related to work performed by Packstudio prior to the receipt of your cancellation, which will include the entire cost of your order (excluding shipping) in the event that Packstudio has commenced production prior to the receipt of your cancellation. If You wish to cancel an order, please contact Packstudio Customer Service.

Export Controls. You are responsible for complying with all applicable United States laws, rules and regulations relating to export compliance. Without limiting the generality of the foregoing, You shall ensure that all of your content or data is not subject to U.S. export controls, or, to the extent any such content or data is subject to export controls, You will so notify Packstudo immediately and You will implement all necessary security and access measures required to comply with all applicable U.S. laws, rules and regulations. You further represent and warrant that You are not yourself subject to export restrictions imposed by any such laws, rules and regulations.

Use of Promotional Codes. Packstudio may from time to time make promotional codes available to specific users for the purpose of providing certain discounts or other special offers. These codes have not been authorized by Packstudio for general public use. By using a Packstudio promotional code, You represent and warrant that You have been authorized by Packstudio to utilize the promotional code. Packstudio reserves the right to refuse any and all use of a promotional code due to unauthorized use or any other misuse. In addition, You understand that you will be charged for the cost of your order in the event that You have violated these terms.

Modifications. We may modify this Agreement from time to time, and will always post the most current version on our site. We reserve the right to modify our Site and services, without or without notice to you. For example, we reserve the right to charge a fee for any of our features at any time. If a modification meaningfully reduces your rights, we’ll notify you (by, for example, sending you an email or displaying a prominent notice within the Services). The notice will designate a reasonable period after which the new terms will take effect. Modifications will never apply retroactively. By continuing to use or access the Services after any modifications come into effect, you agree to be bound by the modified Agreement and price changes. If you disagree with our changes, then you should stop using the Services and cancel all Services.

Translation. This Agreement was originally written in English. We may translate this Agreement into other languages. In the event of a conflict between a translated version and the English version, the English version will control except where prohibited by applicable law.

16.Optional Tools

We may provide you with access to third-party tools which we are under no obligation to control, monitor, correct or to provide, make available, support or ensure the continued availability of such third-party tools. You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis without warranty of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. The third-party service provider is solely responsible for the performance of its third-party tools, as well as for any claims or warranties in relation to it.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms & Conditions.

Links to Third-Party Websites

From time to time, this Site may contain links to websites that are not owned, operated or controlled by us or our affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Site. Neither we nor any of our affiliates are responsible for any content, materials or other information located on or accessible from any other website. Neither we nor any of our affiliates endorse, guarantee, or make any representations or warranties regarding any other website, or any content, materials or other information located or accessible from such websites, or the results that you may obtain from using such websites. If you decide to access any other website linked to or from this website, you do so entirely at your own risk.  Packstudio will use partners and subcontractors as needed to provide custom print services.

 

17.  Custom Artwork File(s)       

Our prepress department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to Mimeo. Mimeo is not responsible for any issues as to orientation or alignment of the pages of your submitted artwork. By submitting the artwork to Packstudio, you certify that you have the right to use the image(s) in your artwork files. DO NOT send any "one-of-kind" transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.

Under these Terms & Conditions, you agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, nudity, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order based on foregoing reasons or for any other reason which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.

Packstudio may also provide artwork design tools which offer a limited number of elements, including icons, fonts, color schemes, and design effects. We reserve the right to use and offer all such elements to other parties in the future. Other Packstudio.com Users may use the same design tools to create images that may have similar or identical combinations of these elements. Packstudio provides no warranty of any kind that artwork created using the design tool will not infringe, or be subject to a claim of infringing, on the trademark, copyright or other rights of another party. It is solely your responsibility to obtain the advice of an attorney regarding whether any image, mark, logo name or design is legally available for your use and does not infringe on another party's rights.

We may, based on our sole discretion, set limits to the maximum number of days that we shall retain designs or other uploaded files, as well as the maximum storage space that we would allocate to such files. Packstudio is not responsible for the deletion or failure to store any file whether uploaded or designed on our website. We reserve the right to delete any file stored which has been inactive for an extended period of time, or for any other reason, without prior notice.

 

 

18.  No Liability for Perishable Items or Warranties for a Particular Purpose

 

Except for any express warranty or representation contained in these Terms and Conditions, Packstudio, or Mimeo, makes no express or implied warranties of any kind including merchantability or fitness for a particular purpose.  Packstudio, or Mimeo, has no liability for any items shipped or stored in the custom printed packaging that Customer purchases, and makes no guarantees particularly for use of its custom packaging for perishable items.


Translation. This Agreement was originally written in English. We may translate this Agreement into other languages. In the event of a conflict between a translated version and the English version, the English version will control except where prohibited by applicable law.